The GM Technical Assistance Center (TAC) has established Action Centers for the 2017 CT6 PLUG-IN (RPO HP9) (Fig. 13) and the 2017 Camaro ZL1 (Fig. 14) and 1LE models. (Fig. 15)
Fig. 13
TAC Action Centers are designed to gather early feedback and provide support for the introduction of new GM models. Dealership service departments are asked to report all vehicle issues that require immediate attention, not just concerns that require technical assistance. The goal is to develop a quick resolution to any product concerns, such as fit and finish, performance, and operation.
Fig. 14
Action Centers have a direct connection to GM Engineering, Brand Quality and the assembly plant, which offer combined resources to immediately address product concerns seen in the dealership. Each TAC case is recorded and sent out to hundreds of people representing engineering, manufacturing, aftersales and other organizations across GM. Prompt test results and repairs from dealership technicians back to the Technical Assistance Center is critical to helping ensure a successful model launch.
Fig. 15
If any concerns are encountered with the new CT6 PLUG-IN or Camaro ZL1 and 1LE in your dealership, contact the Technical Assistance Center.
– Thanks to Stephen Jacob
