通用汽车现场服务工程师（FSE）技术人员认可奖（美国）庆祝最近与FSE合作的经销商技术人员的技能和奉献精确的维修。
每个地区的GM经销商的技术人员 - 东部，中央和西部 - 基于他们对安全，客户满意度，个人问责制，培训成果，诊断能力和维修文件水平的关注来识别认可。
每个公认的技术人员都会获得卓越的磁牌和卓越服务奖励证书。（图9）
Fig. 9
1st Quarter 2021 Technician Recognition Awards
东部地区
技术员：Tony Costanzo.
Dealership:Jon Hall Chevrolet，Daytona Beach，佛罗里达州
FSE:Scott Lewiston
卓越的服务：2017年雪佛兰Silverado HD在牵引着装载的鹅颈拖车时制动过程中有车辆浪涌状态。作为识别条件的第一步，Tony Road与客户用客户测试了车辆。他发现当停止时，如果刹车只应用一次，车辆和拖车将正常停止。但是，如果施用制动踏板，释放然后重新填写，则车辆将颤抖，直至停止。在测试后，进行多种调整，并尝试多种解决方案，托尼安排有另一辆车，拖车和类似的载荷带来测试，比较和交换拖车。在测试结束时，我们能够识别并验证客户的关注与过多的拖车负载和拖车制动调整直接相关。
技术员：James Locke
Dealership:罗森塔尔雪佛兰,亚历山大,Virginia
FSE:Charles Mielke
卓越的服务：James takes his job as a technician and shop foreman very seriously. He is always on top of the latest information, training and tools – for himself as well as all of the shop technicians. Recently, James was involved with a customer concern of an intermittent dead battery on a 2020 Chevrolet Silverado. The vehicle had been back to the dealership multiple times, but a diagnosis could not be made since the condition could not be duplicated. James took the time to go to the vehicle the next time the customer experienced the dead battery condition to better understand the issue and make progress toward a diagnosis. Ultimately, he found the battery itself to be the problem. It is an effort like this that “Think Customer” and “It’s on Me” looks like.
中央区域
技术员：Ted Reardon
Dealership:汤姆孔雀凯迪拉克，休斯顿，德克萨斯州
FSE:Bruce Morris
卓越的服务：Ted is a very knowledgeable technician who embraces using all of the new diagnostics. He was one of the first technicians using the PicoScope for battery draw and always tries to improve his skills. As a result, he has become one the youngest shop foremen in the Houston area. Ted always strives to understand how it operates and why it’s broken, making sure he stays with the diagnosis to the end.
技术员：Roger Morris.
Dealership:Demontrond GMC, Houston, Texas
FSE:Bruce Morris
卓越的服务：Roger最近在经过三种不同的技术人员的修复案例上工作。Roger从未停止尝试理解病情的原因，并且非常彻底诊断破坏新的更换转向架的问题。每次，新机架都会表现出与已替换部分相同的故障。罗杰然后注意到转向齿轮和摇篮之间的接触，即使摇篮没有出现损坏。最后，一个新的摇篮修复了关注点。他的奉献精神和坚持不懈地找到修复的决议是对经销商和通用汽车的巨大信誉。
西区
技术员：弗兰基加西亚
Dealership:Mark Christopher汽车中心，安大略省，加利福尼亚州
FSE:Wade Hanna
卓越的服务：Frankie was instrumental in helping identify a build issue with some Chevrolet pickup tailgates. Frankie opened a TAC case and worked diligently to replace the complete tailgate while taking multiple measurements for engineering. When there wasn’t any change to the condition after repairs, Frankie walked the dealership lot to check similar vehicles to verify that every truck had the same issue. Engineering is now working on the issue. Frankie never questions anything asked of him. He works tirelessly and takes pride in his work. He helps other technicians at the dealership and goes above and beyond to try to solve an issue before having an FSE come out for assistance. Frankie has a “Don’t Give Up” attitude when working to correct any issues on customers’ vehicles.
技术员：Eduardo Cordova
Dealership:Mark Christopher汽车中心，安大略省，加利福尼亚州
FSE:Wade Hanna
卓越的服务：Eduardo is the “go to tech” when answers are needed on a specific vehicle operation or diagnosis. He is extremely helpful and a very hard working technician. Recently, a 2017 Acadia had the A/C turning off while driving without any codes, no inhibit reasons and no information other than the ECM was turning off the A/C relay. Eduardo worked continuously on this vehicle trying to determine the root cause and repair. Every time he was asked, Eduardo provided session logs or more information with no resistance or concern as to how he would get paid. His dedication and pride in fixing customers’ vehicles is evident in everything he does, which demonstrates his excellent work ethic. After many hours and much pain, Eduardo was able to identify a relationship between high battery voltage and the A/C compressor turning off. Even though Engineering stated that voltage has nothing to do with the A/C turning off, because of Eduardo’s hard work, we were able to verify that it does. When voltage goes above 14.8 V, the ECM will turn off an A/C relay request. Eduardo was able to find a backed-out connector at the battery BEC that is the ground for the BCM, which controls alternator output. Once the connector was repaired, the concern was corrected. He always works very hard to take care of customers and does whatever is asked of him to make the correct repairs.
– Thanks to Hank Poelman
