When testing or charging a battery in a vehicle that is in for service or is part of the dealership’s inventory, it’s critical to get an accurate diagnosis of the battery’s state of health before making a determination about replacing it. (Fig. 11) If a battery must be replaced, there are a few items that are needed in order to complete the warranty replacement.
Fig. 11
请参阅最新版本的公告＃03-06-03-004 - 电池测试和保修更换要求概述测试过程和保修索赔。
Following are some battery testing and battery replacement tips from the Warranty Support Center (WSC) that may be helpful when performing a battery replacement and the subsequent warranty transaction submission requirements.
Warranty Requirements
Enter the VIN– It is important for service consultants to enter the VIN into Investigate Vehicle History (IVH) and validate an applicable warranty prior to work being performed. Batteries are a covered component under the New Vehicle Limited Warranty.
Testing Equipment– The EL–50313 Midtronics GR8 or new EL-52800 DCBS Diagnostic Charge Battery Station must be used to test a battery. The test needs to be set up as “out of vehicle” — which means either outside of the vehicle or with the positive/negative battery cables disconnected — in order to ensure a proper test and accurate result.
Correct VIN and RO— The correct VIN and job card number (repair order) should be entered by the technician when performing the battery test. This information allows the battery test printout to serve as the appropriate supporting documentation for the warranty transaction.
Warranty Code- 当“更换电池”产生时，测试仪将在测试结果打印输出上提供保修代码。打印输出必须附加到作业卡并存储在经销商的车辆历史文件夹中。必须在“交易的”电池测试仪代码“字段中的保修管理员输入代码。
Replacement Details- 作业卡上的原因和纠正评论并随交易提交必须指出电池已更换为何。
For additional information, refer to Bulletin #03-06-03-004 or contact your WSC Specialist.
– Thanks to Troy Henige and Patti Marino
