更新的字段产品Reporter应用程序的一部分的新认证服务移动工具箱

GM Field产品报告管理器（FPR）移动应用程序（仅限）可以轻松地使用您的手机创建和提交产品报告。FPR应用程序最近更新并与现在可通过新的认证服务移动工具箱（CSMT）访问的其他服务功能。

The CSMT includes the FPR app as well as the new Pre-Repair Authorization (PRA) app. The PRA app includes a more efficient process for warranty transactions when specific components are replaced.

The CSMT is free and can be found on the app stores for Apple and Android devices. (Fig. 1) It will work with iPhones using IOS 10 or higher and Android phones using version 5 or higher.

图。1

要使用该应用程序，将其下载到移动设备并使用GlobalConnect ID和密码登录（用户配置文件信息可以在初始使用中请求），然后开始填写所需的字段。如果您已将FPR图标下载到您的设备，请更新应用程序，新的CSMT图标将替换它。（图2）

图2

The FPR app and other features are available from the main screen of the CSMT. (Fig. 3)

图3.

Using the App

When using the app, tap in any box and a keyboard will appear. Tap outside of a box to scroll the page. The fields highlighted with an asterisk are required to submit a report (Fig. 4), including:

• VIN（最后8查找或全文）
• Odometer
• Condition

图4.

可以使用全文vin或VIN的最后八个字符（在提交报告之前的最后一步中将发生在最后八个中的VIN确认和/或查找）。

VIN还可以从驾驶员侧B柱上的认证标签上的QR码中拉出。要扫描QR码，请按扫描按钮并将相机定位，以便QR码填充屏幕上显示的框。（图5）

图5.

After completing all the fields, including entering additional information such as Cause, Correction, TAC Case number, Job Card (RO) number, and Part Numbers, (Fig. 6) scroll down to view a camera icon. Up to six photos and up to 30 seconds of video (includes audio) can be attached with the report. (Fig. 7)

Fig. 6

Fig. 7

选择确定以批准每个照片或视频。每个批准的照片和视频都将出现在库中。完成拍摄照片/视频时，相机将显示附加有多少。照片和视频无法从应用程序导入或导出。

将显示报告的预览。选择旁边选择用于发送报告的电子邮件功能（例如，Gmail）。必须从提供的选择中进行选择。

Once you have made a selection, the report will be shown. (Fig. 8) Scroll down to view the entire report. Select the Send icon from the app. The Send icon may vary depending on the type of phone.

小费：查看报告时请勿使用后退按钮或手机的菜单返回按钮。使用这些背按钮将取消报告并删除所有条目和照片。

Fig. 8

发送报告后，该应用程序将提供报告已提交的确认消息。将从设备中删除所有照片和视频。

Email a Report

In addition to the FPR app, reports can still be submitted via email in the U.S. Fill out the form located on GM GlobalConnect > Service tab > Service Forms and email it toelectronicproductreport@gm.com.

在加拿大，报告可以通过GM GlobalConnect的服务部门页面的PIR在线应用程序在线提交。

破碎岩体nce of Field Product Reports

Dealership employees play a key role in reporting product issues using the Field Product Reporting process (in Canada, referred to as the Product Information Reporting process). The timeliness and detailed information in these reports are extremely important to the product problem resolution process.

Field Product Reports can be helpful in communicating a number of conditions, such as wiring harness routing damage (submitted with photos), emerging repetitive repairs not addressed by a Bulletin or PI, or significant issues not covered under warranty (including conditions considered normal operation or found during PDI). Keep in mind that field product reports can be submitted for all GM models, including Low Cab Forward trucks and MD trucks.

为什么需要现场产品报告？

现场产品报告提供：

• Early identification of emerging issues (starting point)
• 为GM工程提供直接反馈对客户担忧的直接反馈
• Provide real-world examples to GM Engineering
• 允许GM工程直接从经销商/服务技术人员审查关注和修理信息
• Provide feedback to GM plants on potential build issues

从技术人员提供的第一手观察提供的现场产品报告中的细节有助于集体识别和解决影响新车辆的所有类型的新出现问题，包括安全问题。在推出新模型期间，此信息尤其重要。

When considering if submitting a product report is necessary, determine if it meets the following three critical points:

Critical Product Concern– Safety concern, no start, walk-home condition (including vehicles towed to dealerships or involving leaking fluids)

关键时序- 安全问题，经销商，植物建设关注

关键信息– Safety concern, vehicle in dealership with issue present, plant build issues

小费：应通过服务信息反馈解决服务信息，公告信息和劳动时间指南问题，而不是现场产品报告。

提交现场产品报告只需几分钟。报告中的信息应清晰，准确，并作为必要的描述性，以充分解释该问题。如果适用，还包括作业卡号码，TAC案例编号和部件号。

For more information about when and how to submit a Field Product Report, refer to the latest version of Bulletin #02-00-89-002 (U.S.) or Bulletin #10-00-89-006 (Canada).

- 感谢Eddie Simcox